Zycoo Call Center S30

Description

CooCenter-S30
CooCenter-S30 is an all-in-one solution that includes a
fully-featured IP PBX, Call Center, CRM and Telemarketing
system. It is an ideal choice for small and micro enterprises
wishing to improve internal communications, customer
care, while also improving the efficiency of company
telemarketing. The CooCentre-S30 includes IP PBX features, such as
voicemail, video calls, paging and intercom, IVR, call
recording. Call center features including call pop-up, ACD, call queues and CRM are all available and ready to use
without any license fees.

Advantages and Benefits
Cost-saving
For the price of a single CooCenter-S30 unit, customers
benefit from a fully-featured IP PBX system for daily
business phone calls, plus an innovative call center system
solution with built-in CRM functionality for telemarketing
and customer care. This combined approach significantly
reduces the cost that a small business would incur if they
had to procure these solutions independently. Easy to Install and Manage
CooCenter-S30 is extremely easy to install and manage, no
dedicated IT staff necessary. All features are ready to use
out of the box, leading to a simple and trouble-free
installation experience. Security
A host of security related features help protect your
business trade secrets. Recordings, call logs, local storage
of customer data, VPN encrypted communications, PIN
controlled outbound calling and different levels of system
access control help ensure security of your
telecommunications and business affairs.
Feature Highlights
WebRTC
By utilizing the latest WebRTC technology, from within
Web extensions, agents can easily answer phone calls
without handset support. Built-in CRM
Built-in entry-level CRM system to help small businesses
improve communication efficiency with customers
Call Popup
Incoming call popup on agents’ Web extensions, contact’s
information and history of calls are all available to preview. This allows agents to be better prepared when serving
customers. IVR (Multi-layer IVRs)
Multi-layer IVRs can efficiently lead callers to IP PBX
extensions and call center queue agents according to the
callers requirements. High efficiency call processing
improves enterprises’ production and overall customer
satisfaction. Satisfaction Survey
Customer satisfaction is key to any successful business. CooCenter-S30’s satisfaction survey helps enterprises
establish a better customer service feedback mechanism
to help ensure that customers are receiving an excellent
level of service.

Hardware Specifications
RAM 4GB DDR3L
Storage 16GB EMMC + 500GB HDD
USB (External Storage) 2xUSB (Max. 1TB mobile HDD with external power supply)
Ethernet 2×10/100/1000Mbps
Power AC 100~240V
Telephony Interfaces
Slot1 E1/T1/4FXO/4FXS/4GSM
Slot2 E1/T1/4BRI/4FXO/4FXS/4GSM
System Capacity
Call Center Agents 60 (WebRTC or SIP extensions)
IP PBX Extensions 120
Simultaneous Calls 30
Call Center Features
Call Popup Call Queues Callback Reminder
Remote Agents SIP Agents WebRTC Agents
ACD Call Monitoring Click-to-call
Auto Dial Satisfaction Survey Call Statistics
Built-in CRM Questionnaire Call Barging
Whisper Coaching IVR Voicemail
IP PBX Features
Caller ID Video Calls Paging & Intercom
Voicemail DID Voicemail to Email
IVR PIN Set Call Recording
3-way Calling Conference Call Phone Provisioning
SIP Trunking Blacklist BLF
Feature Codes Call Transfer Call Parking
Call Forward Call Hold Call Waiting
Ring Groups Call Pickup MOH
Network Features
Network Protocols IPv4, IPv6
Network Mode Static IP, DHCP, PPPoE
VPN (Server/Client) L2TP, PPTP, OpenVPN, N2N
Transport Protocols UDP, TCP, TLS
Others DDNS, HTTPS, SSH
Security Firewall, IP Blacklist, Auto Defense
Codecs & Signaling
Audio Codecs G.711 (a, u), G.729, G.722, G.726, GSM, Speex
Video Codecs H.264, H.263+, H.263, H.261
Signaling SIP (RFC3261), IAX2
DTMF Mode RFC2833, SIPINFO, In-band
Environment
Operating 0℃~40℃
Storage -20℃~55℃
Humidity 5~95% no condensation
Dimension
Unit 440x234x44mm
Packing 500x315x95mm
Packing Weight 3.8KG