Zycoo Call Center

Description

CooCenter-S10+
CooCenter-S10+ is an all-in-one solution which includes a
full-featured IP PBX, Call Center, CRM and Telemarketing
systems. It is an ideal choice for small and micro
enterprises wishing to improve internal communications,
customer care, while also improving the efficiency of
company telemarketing.
The CooCenter-S10+ includes IP PBX features, such as
voicemail, video calls, paging and intercom, IVR, call
recording. Call center features including call pop-up, ACD,
call queues and CRM are all available and ready to use
without any license fees.

 Advantages and Benefits
Cost-saving
For the price of a single CooCenter-S10+ unit, customers
benefits from a fully-featured IP PBX system for daily
business phone calls, plus an innovative call center system
solution with built-in CRM functionality for telemarketing
and customer care. This combined approach significantly
reduces the cost that a small business would incur if they
had to procure these solutions independently.
Easy to Install and Manage
CooCenter-S10+ is extremely easy to install and manage,
no dedicated IT staff necessary. All features are ready to
use out of the box, leading to a simple and trouble-free
installation experience.
Security
A host of security related features help protect your
business trade secrets. Recordings, call logs, local storage
of customer data, VPN encrypted communications, PIN
controlled outbound calling and different levels of system
access control help ensure security of your
telecommunications and business affairs.
 Feature Highlights
WebRTC
By utilizing the latest WebRTC technology, from within
Web extensions agents can easily answer phone calls
without handsets support.
Built-in CRM
Built-in entry-level CRM system helps small businesses
improve communication efficiency with customers.
Call Popup
Incoming call popup on agents’ Web extensions, contact’s
information and history of calls are all available to preview.
This allows the agents to be better prepared when serving
customers.
IVR (Multi-layer IVRs)
Multi-layer IVRs can efficiently lead callers to IP PBX
extensions and call center queue agents according to the
callers requirements. High efficiency call processing
improves enterprises’ production and overall customers’
satisfaction.
Satisfaction Survey
Customer satisfaction is key to any successful business.
CooCenter-S10+’s satisfaction survey helps enterprises
establish a better customer service feedback mechanism
to help ensure that customers are receiving an excellent
level of service.

Specifications
Hardware
RAM 1GB DDR3
Storage 16GB SD Card
USB (External Storage) USB2.0 (Max. 1TB mobile HDD with external power supply)
Ethernet 2×10/100Mbps
Power Input: AC 100~240V
System Capacity
Call Center Agents 20 (WebRTC or SIP extensions)
IP PBX Extensions 40
Simultaneous Calls 10
Telephony Interfaces 4FXO
Call Center Features
Call Popup Call Queues Callback Reminder
Remote Agents SIP Agents WebRTC Agents
ACD Call Monitoring Click-to-call
Auto Dial Satisfaction Survey Call Statistics
Built-in CRM Questionnaire Call Barging
Whisper Coaching IVR Voicemail
IP PBX Features
Caller ID Video Calls Paging & Intercom
Voicemail DID Voicemail to Email
IVR PIN Set Call Recording
3-way Calling Conference Call Phone Provisioning
SIP Trunking Blacklist BLF
Feature Codes Call Transfer Call Parking
Call Forward Call Hold Call Waiting
Ring Groups Call Pickup MOH
Network Features
Network Protocols IPv4, IPv6
Network Mode Static IP, DHCP, PPPoE
VPN (Server/Client) L2TP, PPTP, OpenVPN
Transport Protocols UDP, TCP, TLS
Others DDNS, HTTPS, SSH
Security Firewall, IP Blacklist, Auto Defense
Codecs & Signaling
Audio Codecs G.711 (a, u), G.729, G.722, G.726, GSM, Speex
Video Codecs H.264, H.263+, H.263, H.261
Signaling SIP (RFC3261), IAX2
DTMF Mode RFC2833, SIPINFO, In-band
Environment
Operating 0℃~40℃
Storage -20℃~55℃
Humidity 5~95% no condensation